How to freeze or delete your account

You can pause billing by freezing your account, or permanently delete it. Deletion takes effect after 30 days.

Available to account owners and admins.

Steps

  1. In the sidebar, click Settings.
  2. Open the Privacy & Data tab and click Delete Account.
  3. Choose your reason and click Continue.
  4. You'll be offered two alternatives:
    • Claim 25% Discount — 25% off for 3 months, keep everything running.
    • Freeze Account — billing stops immediately, your card goes offline, and all your data stays safe until you return.
  5. To proceed with deletion anyway, click “No thanks, I still want to delete my account”, read the final confirmation, and click Confirm Deletion.

Expected result

  • Your subscription is cancelled and you won't be billed again.
  • Your card goes offline immediately.
  • After 30 days, all your data, leads, and analytics are permanently deleted.

Notes

During the 30 days your data still exists — if you change your mind, contact support right away.

Was this helpful?

Related articles