Troubleshooting

Why am I seeing a “Payment Failed” or “Card Suspended” banner?

These banners mean your last subscription payment didn't go through. Updating your payment method fixes both.

Why can't visitors see my card?

If your card link shows nothing or an unavailable message, it's almost always one of three account states.

How to contact support

Support is built into your account — chat with our assistant for instant answers, or ask for a human agent.