Why can't visitors see my card?

If your card link shows nothing or an unavailable message, it's almost always one of three account states.

Check

Is the link exact? Your card address ends in -card. Copy it fresh from Dashboard → Share → Your Link rather than typing it.
Is your subscription active? A cancelled or unpaid subscription takes the card offline — look for a Card Suspended banner on your Dashboard.
Is your account frozen? A frozen account keeps your data safe but takes the card offline. Check Settings → Privacy & Data — you'll see “Account is Frozen” if so.

Contact support with your card link and we'll investigate.

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How to freeze or delete your account

You can pause billing by freezing your account, or permanently delete it. Deletion takes effect after 30 days.

Why am I seeing a “Payment Failed” or “Card Suspended” banner?

These banners mean your last subscription payment didn't go through. Updating your payment method fixes both.

How to contact support

Support is built into your account — chat with our assistant for instant answers, or ask for a human agent.