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Why am I seeing a “Payment Failed” or “Card Suspended” banner?

These banners mean your last subscription payment didn't go through. Updating your payment method fixes both.

Problem

  • Payment Failed (red banner on your Dashboard) — your last charge failed, and your card will be suspended if payment isn't updated.
  • Card Suspended — payment wasn't resolved, and your card is now unavailable to visitors.

Check

  • Has your credit card expired or been replaced?
  • Does the card have sufficient funds?

Solution

  1. On the banner, click Update Payment (or Reactivate Card). This opens your Billing page.
  2. Click Go to Billing Portal.
  3. Update your payment method in the Stripe portal.

Once the payment succeeds, the banner disappears and your card comes back online.

Still not working?

Contact support and we'll sort it out.

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Related articles

How to manage your subscription and payments

The Billing page shows your plan, licenses, and billing cycle, and links to the secure payment portal for invoices and payment methods.

Why can't visitors see my card?

If your card link shows nothing or an unavailable message, it's almost always one of three account states.

How to contact support

Support is built into your account — chat with our assistant for instant answers, or ask for a human agent.